Customer Service Representative - State Farm Agent Team Member
Full Time • Davenport - FL
Responsive recruiter
Benefits:
- Opportunity for advancement
- Flexible schedule
- Paid time off
- Training & development
- Signing bonus
Customer Service Representative – M. Nicole West State Farm
M. Nicole West State Farm Agent, Davenport, FL
Role Description
As a Customer Service Representative, you play a key role in delivering an exceptional customer experience. You will assist clients with policy changes, billing questions, and general service needs while helping maintain strong customer relationships.
This role is ideal for someone who enjoys helping people, solving problems, and working in a structured, team-oriented environment. The primary focus is service and retention, with occasional opportunities to identify additional coverage needs.
Responsibilities
- Answer incoming calls, emails, and customer inquiries
- Assist with policy changes, renewals, and account updates
- Respond to and process customer service requests
- Offer all products based on customers needs
- Meet required outbound call quotas
- Process payments
- Provide basic claims guidance and support
- Maintain accurate customer records and documentation
- Follow up to ensure service requests are completed
- Must be able to problem solve
- Identify and refer cross-sell opportunities when appropriate
- Support customer retention through excellent service
Qualifications
- 20-44 or 220 license
- Must obtain 215 life and health license
- Previous customer service experience required
- Strong communication and problem-solving skills
- Detail-oriented with strong organizational abilities
- Comfortable multitasking in a fast-paced environment
- Basic computer proficiency
- Compensation & Benefits
- High income growth potential
- Hourly or Salary base pay
- Performance-based bonuses
- Paid time off
- Monday–Friday schedule
- Opportunity for growth
Our Office Culture
We are a fast-growing State Farm agency serving the Haines City, Davenport, Kissimmee, Reunion, Clermont, Four Corners and surrounding communities.
We are looking for a motivated sales professional who wants a long-term career in insurance, strong income potential, and growth opportunities.
We are seeking motivated sales professionals to help customers protect what matters most. If you enjoy helping people, working toward goals, and building a career in insurance, this may be the best career path for you!
Compensation: $33,280.00 - $70,000.00 per year
We're Hiring!
We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to make an impact, see immediate success, we could be the place for you! Come work with an energetic, fun team at Nicole West - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Davenport, FL .
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Join a fun and flexible workspace with a growing team