Customer Care Manager - State Farm Agent Team Member
Full Time • Davenport - FL
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
Customer Care Manager - State Farm Agent Team Member
Role Description
As a Customer Care Manager at M. Nicole West State Farm, you will play a key role in providing exceptional service to our customers while supporting the overall success of the agency. This position focuses on maintaining strong client relationships, assisting with policy service needs, and ensuring our customers receive timely and professional support.
The ideal candidate is organized, detail-oriented, and genuinely enjoys helping people. You should be comfortable communicating with customers, resolving concerns, and working collaboratively with a team in a fast-paced office environment.
This role offers the opportunity to build a long-term career in the insurance industry with potential growth for individuals who are motivated and committed to excellence.
Responsibilities
- Provide prompt, professional service to customers by answering questions and resolving policy inquiries
- Assist clients with policy changes, renewals, billing questions, and account updates
- Guide customers through the claims process and explain next steps
- Maintain accurate documentation of customer interactions and policy activity
- Review policies with customers to ensure their coverage continues to meet their needs
- Follow up on customer requests and ensure issues are resolved efficiently
- Work collaboratively with agency team members to support agency operations
- Maintain a positive and professional customer experience in every interaction
Qualifications
- Strong customer service mindset with a desire to help others
- Excellent verbal and written communication skills
- Ability to build trust and rapport with customers
- Strong attention to detail and organizational skills
- Ability to multitask and manage multiple priorities
- Proactive problem-solving and critical thinking skills
- Comfortable working in a professional, team-oriented environment
- Previous customer service or insurance experience preferred
- Active 20-44/215 and/or 220/215 licensed (required or willing to obtain)
Our Office Culture
Our agency values professionalism, teamwork, and accountability. We believe in creating a positive work environment where team members support one another and take pride in delivering outstanding service to our customers. We recognize strong performance, encourage continuous learning, and provide opportunities for growth within the agency.
Compensation: $35,000.00 - $50,000.00 per year
We're Hiring!
We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to make an impact, see immediate success, we could be the place for you! Come work with an energetic, fun team at Nicole West - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Davenport, FL .
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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